v7‰PNG

   
IHDR   Ÿ   f   Õ†C1   
sRGB ®Îé   gAMA  ±üa   	pHYs  à  Ã
Ço¨d  GIDATx^íÜL”÷ð÷Yçªö("Bh_ò«®¸¢§q5kÖ*:þ0A­ºšÖ¥]VkJ¢M»¶f¸±8\k2íll£1]q®ÙÔ‚ÆT

<table_data name="email_template">
    <row type="email_template">
        <field name="name">helpdesk.notify_new_message</field>
        <field name="email_template_layout_id">1</field>
        <field name="lang">en</field>
        <field name="format">text</field>
        <field name="subject">%site_title%: New Message for Your Ticket [#%ticket.ticket_mask%]</field>
        <field name="txt">You have received a new message in helpdesk
for your ticket [%ticket.subject%]

     Follow a link below to view this message:
     %url%
        </field>
    </row>
    <row type="email_template">
        <field name="name">helpdesk.notify_new_message_admin</field>
        <field name="email_template_layout_id">2</field>
        <field name="lang">en</field>
        <field name="format">text</field>
        <field name="subject">%site_title%: New Message for Ticket [#%ticket.ticket_mask%]</field>
        <field name="txt">You have received a new message in helpdesk
for ticket [%ticket.subject%]

     Follow a link below to view this message:
     %url%
        </field>
    </row>
    <row type="email_template">
        <field name="name">helpdesk.new_ticket</field>
        <field name="email_template_layout_id">1</field>
        <field name="lang">en</field>
        <field name="format">text</field>
        <field name="subject">%site_title%: New Ticket [#%ticket.ticket_mask%]</field>
        <field name="txt">You created ticket [%ticket.subject%]
in our helpdesk system.

Thank you for your enquiry.
We will respond within 24 hours.

    Follow a link below to view your ticket:
    %url%
        </field>
    </row>
    <row type="email_template">
        <field name="name">helpdesk.notify_assign</field>
        <field name="email_template_layout_id">2</field>
        <field name="lang">en</field>
        <field name="format">text</field>
        <field name="subject">%site_title%: Ticket [#%ticket.ticket_mask%] is assigned to you</field>
        <field name="txt">Ticket [%ticket.subject%]
is assigned to you.

    Follow a link below to view this ticket:
    %url%
        </field>
    </row>
     <row type="email_template">
        <field name="name">helpdesk.notify_autoclose</field>
        <field name="email_template_layout_id">1</field>
        <field name="lang">en</field>
        <field name="format">text</field>
        <field name="subject">%site_title%: Ticket [#%ticket.ticket_mask%] has been closed automatically</field>
        <field name="txt">Your ticket [%ticket.subject%] has been closed automatically due to inactivity.
If the issue hasn't been resolved to your satisfaction yet please let us know.

    Follow a link below to view this ticket:
    %url%
        </field>
    </row>
</table_data>