$snippets') jQuery('#snippets-link').bind('click', function(){ var \$this = jQuery(this); var div = jQuery(''); div.load(amUrl('/helpdesk/admin/p/view/displaysnippets'), {}, function(){ div.dialog({ autoOpen: true, modal : true, title : "", width : 700, position : ['center', 'center'] }); div.find('.grid-wrap').bind('load', function() { jQuery(this).find('a.am-helpdesk-insert-snippet').unbind().click(function(){ var \$target = \$this.closest('div.am-form').find('textarea[name=content]'); \$target.insertAtCaret(jQuery(this).data('snippet-content')) div.dialog('close'); }) }) }) }) CUT ); return $form; } public function addUpload($form) { $t = Am_Html::escape(___('Add Attachments')); $form->addHtml()->setHtml(<<
'; $filter .= $this->renderInputCheckboxes('filter_s', $statusOptions); return $filter; } } class Am_Grid_Action_Ticket extends Am_Grid_Action_Abstract { protected $type = self::NORECORD; // this action does not operate on existing records protected $strategy = null; public function __construct($id = null, $title = null) { $this->title = ___('Submit New Ticket'); parent::__construct($id, $title); } public function run() { $form = $this->grid->getForm(); if ($form->isSubmitted() && $form->validate()) { $values = $form->getValue(); if (defined('AM_ADMIN') && AM_ADMIN && isset($values['from']) && $values['from'] == 'user') { $user = Am_Di::getInstance()->userTable->findFirstByLogin($values['loginOrEmail']); if (!$user) $user = Am_Di::getInstance()->userTable->findFirstByEmail($values['loginOrEmail']); if (!$user) throw new Am_Exception_InputError("User not found with username or email equal to {$values['loginOrEmail']}"); $this->switchStrategy(new Am_Helpdesk_Strategy_User(Am_Di::getInstance(), $user->pk())); } $ticket = Am_Di::getInstance()->helpdeskTicketRecord; if (isset($values['category_id']) && isset($values['category'][$values['category_id']])) { $ticket->setForInsert($values['category'][$values['category_id']]); } elseif (isset($values['additional'])) { $ticket->setForInsert($values['additional']); } $ticket->subject = $values['subject']; $ticket->created = Am_Di::getInstance()->sqlDateTime; $ticket->updated = Am_Di::getInstance()->sqlDateTime; $ticket->category_id = isset($values['category_id']) ? $values['category_id'] : null; if (($category = $ticket->getCategory()) && ($category->owner_id || $category->watcher_ids)) { $ticket->owner_id = $category->owner_id; $ticket->watcher_ids = $category->watcher_ids; } $ticket = $this->getStrategy()->fillUpTicketIdentity($ticket, $this->grid->getCompleteRequest()); // mask will be generated on insertion $ticket->insert(); $this->getStrategy()->onAfterInsertTicket($ticket); $content = $values['content']; if (defined('AM_ADMIN') && AM_ADMIN) { $user = $ticket->getUser(); $tpl = new Am_SimpleTemplate; $tpl->assign('user', $user); $content = $tpl->render($content); } $message = Am_Di::getInstance()->helpdeskMessageRecord; $message->content = $content; $message->ticket_id = $ticket->pk(); $message->dattm = Am_Di::getInstance()->sqlDateTime; $message = $this->getStrategy()->fillUpMessageIdentity($message); $message->setAttachments(@$values['attachments']); $message->insert(); $this->getStrategy()->onAfterInsertMessage($message, $ticket); $this->restoreStrategy(); echo $this->renderTicketSubmited($ticket); } else { echo $this->renderTitle(); echo $form; } } /** @return Am_Helpdesk_Strategy_Abstract */ protected function getStrategy() { return is_null($this->strategy) ? Am_Di::getInstance()->helpdeskStrategy : $this->strategy; } public function switchStrategy(Am_Helpdesk_Strategy_Abstract $strategy) { $this->strategy = $strategy; } public function restoreStrategy() { if (!is_null($this->strategy)) { $this->strategy = null; } } protected function renderTicketSubmited($ticket) { $out = sprintf('
%s
', ___('Ticket has been submited')); $out .= sprintf('%s #%s
', ___('Reference number is:'), $this->getStrategy()->ticketUrl($ticket), $ticket->ticket_mask ); return $out; } } abstract class Am_Helpdesk_Grid extends Am_Grid_Editable_Helpdesk { public function __construct(Am_Mvc_Request $request, Am_View $view) { $id = explode('_', get_class($this)); $id = strtolower(array_pop($id)); parent::__construct('_' . $id, $this->getGridTitle(), $this->createDs(), $request, $view); if ($f = $this->createFilter()) { $this->setFilter($f); } $this->setRecordTitle(array($this, 'getTicketRecordTitle')); } protected function createFilter() { return new Am_Grid_Filter_Helpdesk_Adv_WithStatus; } abstract function getStatusIconId($id, $record); public function getTicketRecordTitle(HelpdeskTicket $ticket = null) { return $ticket ? sprintf('%s (#%s: %s)', ___('Ticket'), $ticket->ticket_mask, $ticket->subject) : ___('Ticket'); } public function cbGetTrAttribs(& $ret, $record) { if ($this->isNotImportant($record)) { $ret['class'] = isset($ret['class']) ? $ret['class'] . ' disabled' : 'disabled'; } } protected function isNotImportant($record) { return false; } public function initActions() { //nop } public function createForm() { return $this->getDi()->helpdeskStrategy->createNewTicketForm(); } public function renderSubject($r) { $url = $this->getDi()->helpdeskStrategy->ticketUrl($r); $category = $r->category_id && $r->c_title ? sprintf('%s', Am_Html::escape($r->c_title)) : ''; return sprintf('
...' . $skiped . ' ' . $label_lines_skipped . '...
';
$skiped = 0;
$skiped_lines = array();
}
}
$string = implode("\n", $arr);
return $string;
}
}PK 9\گu ; ; % library/Am/View/Helper/Hyperlinks.phpnu [ ".?,)]{0,1}(\s|$))|(&(quot|gt);))#i';
return preg_replace($pattern, '$1$3', $string);
}
}PK 9\m library/SetupForms.phpnu [ setTitle(___('Helpdesk'));
$this->data['help-id'] = 'Setup/Helpdesk';
}
function initElements()
{
$fieldSetNotifications = $this->addFieldset()
->setLabel(___('Notifications'));
$fieldSetNotifications->addElement('email_checkbox', 'helpdesk.notify_new_message', null, array('help-id' => '#Enabling.2FDisabling_Customer_Notifications'))
->setLabel(___("Send Notification about New Messages to Customer\n" .
"aMember will email a notification to user " .
"each time admin responds to a user ticket"));
$this->setDefault('helpdesk.notify_new_message', 1);
$fieldSetNotifications->addElement('email_checkbox', 'helpdesk.notify_new_message_admin')
->setLabel(___("Send Notification about New Messages to Admin\n" .
"aMember will email a notification to admin " .
"each time user responds to a ticket"));
$this->setDefault('helpdesk.notify_new_message_admin', 1);
$fieldSetNotifications->addElement('email_checkbox', 'helpdesk.new_ticket')
->setLabel(___("New Ticket Autoresponder to Customer\n" .
"aMember will email an autoresponder to user " .
"each time user create new ticket"));
$fieldSetNotifications->addElement('email_checkbox', 'helpdesk.notify_assign')
->setLabel(___("Send Notification When Ticket is Assigned to Admin\n" .
"aMember will email a notification to admin " .
"each time ticket is assigned to him"));
$fieldSetConversation = $this->addFieldset()
->setLabel(___('Conversation'));
$fieldSetConversation->addAdvCheckbox('helpdesk.can_edit')
->setLabel(___("Admin Can Edit His Messages\n" .
"within 5 minutes after post"));
$fieldSetConversation->addAdvCheckbox('helpdesk.add_signature')
->setLabel(___('Add Signature to Response'));
$fieldSetConversation->addTextarea('helpdesk.signature', array('rows'=>3, 'class'=>'el-wide'))
->setLabel(___("Signature Text\n" .
"You can use the following placeholders %name_f%, %name_l% " .
"it will be expanded to first and last name of admin in operation"));
$this->addScript('script')
->setScript(<<' . ___('You have %s%d ticket(s)%s that require your attention',
sprintf('', $this->getDi()->url('helpdesk',array('_user_has_new'=>1))), $cnt, '') .
'
';
}
}
}
function onSetupEmailTemplateTypes(Am_Event $event)
{
$ticket = array(
'ticket.ticket_mask' => 'Ticket Mask',
'ticket.subject' => 'Ticket Subject',
);
$event->addReturn(array(
'id' => 'helpdesk.notify_new_message',
'title' => 'Notify New Message',
'mailPeriodic' => Am_Mail::USER_REQUESTED,
'vars' => $ticket + array('url' => 'Url of Page with Message', 'user'),
), 'helpdesk.notify_new_message');
$event->addReturn(array(
'id' => 'helpdesk.notify_new_message',
'title' => 'Notify New Message',
'mailPeriodic' => Am_Mail::USER_REQUESTED,
'isAdmin' => true,
'vars' => $ticket + array('url' => 'Url of Page with Message', 'user'),
), 'helpdesk.notify_new_message_admin');
$event->addReturn(array(
'id' => 'helpdesk.new_ticket',
'title' => 'Autoresponder New Ticket',
'mailPeriodic' => Am_Mail::USER_REQUESTED,
'vars' => $ticket + array('url' => 'Url of Page with Ticket', 'user'),
), 'helpdesk.new_ticket');
$event->addReturn(array(
'id' => 'helpdesk.notify_assign',
'title' => 'Notify Ticket is Assigned to Admin',
'mailPeriodic' => Am_Mail::ADMIN_REQUESTED,
'vars' => $ticket + array('url' => 'Url of Page with Ticket', 'admin'),
'isAdmin' => true,
), 'helpdesk.notify_assign');
$event->addReturn(array(
'id' => 'helpdesk.notify_autoclose',
'title' => 'Notify User about Ticket Autoclose',
'mailPeriodic' => Am_Mail::USER_REQUESTED,
'vars' => array('user') + $ticket + array('url' => 'Url of Page with Ticket'),
), 'helpdesk.notify_autoclose');
}
function onGetUploadPrefixList(Am_Event $event)
{
$event->addReturn(array(
Am_Upload_Acl::IDENTITY_TYPE_ADMIN => array(
self::ADMIN_PERM_ID => Am_Upload_Acl::ACCESS_ALL
)
), self::ADMIN_ATTACHMENT_UPLOAD_PREFIX);
if (!$this->getConfig('does_not_allow_attachments')) {
$event->addReturn(array(
Am_Upload_Acl::IDENTITY_TYPE_ADMIN => array(
self::ADMIN_PERM_ID => Am_Upload_Acl::ACCESS_ALL
),
Am_Upload_Acl::IDENTITY_TYPE_USER => Am_Upload_Acl::ACCESS_WRITE | Am_Upload_Acl::ACCESS_READ_OWN
), self::ATTACHMENT_UPLOAD_PREFIX);
}
}
function onLoadAdminDashboardWidgets(Am_Event $event)
{
$event->addReturn(new Am_Widget('helpdesk-messages', ___('Last Messages in Helpdesk'), array($this, 'renderWidget'), Am_Widget::TARGET_ANY, array($this, 'createWidgetConfigForm'), self::ADMIN_PERM_ID));
}
function onAdminAfterDelete(Am_Event $e)
{
$this->getDi()->db->query("UPDATE ?_helpdesk_ticket SET owner_id = NULL WHERE owner_id=?", $e->getAdmin()->pk());
$this->getDi()->db->query("UPDATE ?_helpdesk_ticket SET lock_admin_id = NULL,
lock_admin = NULL,
lock_until = NULL WHERE lock_admin_id=?", $e->getAdmin()->pk());
}
function createWidgetConfigForm()
{
$form = new Am_Form_Admin();
$form->addInteger('num')
->setLabel(___('Number of Messages to display'))
->setValue(5);
return $form;
}
function renderWidget(Am_View $view, $config = null)
{
$view->num = is_null($config) ? 5 : $config['num'];
return $view->render('admin/helpdesk/widget/messages.phtml');
}
function onClearItems(Am_Event $event)
{
$event->addReturn(array(
'method' => array($this->getDi()->helpdeskTicketTable, 'clearOld'),
'title' => 'Helpdesk Tickets',
'desc' => 'records with last update date early than Date to Purge'
), 'helpdesk_tickets');
}
function onAdminNotice(Am_Event $e)
{
/* @var $admin Admin */
$admin = $this->getDi()->authAdmin->getUser();
if (!$admin->hasPermission(self::ADMIN_PERM_ID)) return;
$cnt = $this->getDi()->helpdeskTicketTable
->countByStatus(array(
HelpdeskTicket::STATUS_AWAITING_ADMIN_RESPONSE,
HelpdeskTicket::STATUS_NEW));
if ($cnt) {
$e->addReturn(___('You have %s%d ticket(s)%s that require your attention',
sprintf('',
$this->getDi()->url('helpdesk/admin?_dashboard_filter_s[]=new&_dashboard_filter_s[]=awaiting_admin_response')), $cnt, ''));
}
}
function onUserMerge(Am_Event $event)
{
$target = $event->getTarget();
$source = $event->getSource();
$this->getDi()->db->query('UPDATE ?_helpdesk_ticket SET user_id=? WHERE user_id=?',
$target->pk(), $source->pk());
}
function onAdminMenu(Am_Event $event)
{
$cntMy = $this->getDi()->helpdeskTicketTable->countBy(array(
'owner_id' => $this->getDi()->authAdmin->getUserId(),
'status' => array(
HelpdeskTicket::STATUS_AWAITING_ADMIN_RESPONSE,
HelpdeskTicket::STATUS_NEW)));
$cntDashboard = $this->getDi()->helpdeskTicketTable
->countByStatus(array(
HelpdeskTicket::STATUS_AWAITING_ADMIN_RESPONSE,
HelpdeskTicket::STATUS_NEW));
$event->getMenu()->addPage(array(
'label' => ___('Helpdesk'),
'uri' => '#',
'id' => 'helpdesk',
'resource' => self::ADMIN_PERM_ID,
'pages' => array(
array(
'label' => ___('Dashboard') . ($cntDashboard ? " (($cntDashboard))" : ''),
'controller' => 'admin',
'action' => 'index',
'module' => 'helpdesk',
'id' => 'helpdesk-ticket',
'resource' => self::ADMIN_PERM_ID
),
array(
'label' => ___('My Tickets') . ($cntMy ? " (($cntMy))" : ''),
'controller' => 'admin-my',
'action' => 'index',
'module' => 'helpdesk',
'id' => 'helpdesk-ticket-my',
'resource' => self::ADMIN_PERM_ID
),
array(
'label' => ___('Categories'),
'controller' => 'admin-category',
'action' => 'index',
'module' => 'helpdesk',
'id' => 'helpdesk-category',
'resource' => self::ADMIN_PERM_CATEGORY
),
array(
'label' => ___('Fields'),
'controller' => 'admin-fields',
'action' => 'index',
'module' => 'helpdesk',
'id' => 'helpdesk-fields',
'resource' => self::ADMIN_PERM_CATEGORY
),
array(
'label' => ___('FAQ'),
'controller' => 'admin-faq',
'action' => 'index',
'module' => 'helpdesk',
'id' => 'helpdesk-faq',
'resource' => self::ADMIN_PERM_FAQ
))
));
}
function onUserMenu(Am_Event $event)
{
$page = $helpdeskPage = array(
'id' => 'helpdesk',
'label' => ___('Helpdesk'),
'controller' => 'index',
'action' => 'index',
'module' => 'helpdesk',
'order' => 600,
);
if (!$this->getConfig('does_not_show_faq_tab') && $this->getDi()->helpdeskFaqTable->countBy()) {
$page = array(
'id' => 'helpdesk-root',
'label' => ___('Support'),
'uri' => 'javascript:;',
'order' => 600,
'pages' => array(
$helpdeskPage,
array(
'id' => 'helpdesk-faq',
'label' => ___('FAQ'),
'controller' => 'faq',
'action' => 'index',
'module' => 'helpdesk',
'order' => 601,
)
)
);
}
$event->getMenu()->addPage($page);
}
function onUserTabs(Am_Event_UserTabs $event)
{
extract($this->getDi()->db->selectRow("SELECT COUNT(*) AS cnt_all,
COUNT(IF(status IN ('new', 'awaiting_admin_response'), ticket_id, NULL)) AS cnt_open
FROM ?_helpdesk_ticket WHERE user_id=?", $event->getUserId()));
$event->getTabs()->addPage(array(
'id' => 'helpdesk',
'module' => 'helpdesk',
'controller' => 'admin-user',
'action' => 'index',
'params' => array(
'user_id' => $event->getUserId()
),
'label' => ___('Tickets') . sprintf(' (%s)', $cnt_all ? $cnt_open . '/' . $cnt_all: 0),
'order' => 1000,
'resource' => self::ADMIN_PERM_ID,
));
}
function onGetPermissionsList(Am_Event $event)
{
$event->addReturn(___('Helpdesk: Can operate with helpdesk tickets'), self::ADMIN_PERM_ID);
$event->addReturn(___('Helpdesk: FAQ'), self::ADMIN_PERM_FAQ);
$event->addReturn(___('Helpdesk: Categories'), self::ADMIN_PERM_CATEGORY);
}
function onUserAfterDelete(Am_Event_UserAfterDelete $event)
{
$this->getDi()->db->query("DELETE FROM ?_helpdesk_message WHERE
ticket_id IN (SELECT ticket_id FROM ?_helpdesk_ticket
WHERE user_id=?)", $event->getUser()->user_id);
$this->getDi()->db->query("DELETE FROM ?_helpdesk_ticket
WHERE user_id=?", $event->getUser()->user_id);
}
function onHourly()
{
if ($this->getConfig('autoclose')) {
$period = $this->getConfig('autoclose_period', 72);
$thresholdDate = sqlTime("-$period hours");
foreach($this->getDi()->db->selectPage($total, "
SELECT *
FROM ?_helpdesk_ticket
WHERE status=? AND updated < ?
", HelpdeskTicket::STATUS_AWAITING_USER_RESPONSE, $thresholdDate) as $row) {
$ticket = $this->getDi()->helpdeskTicketRecord->fromRow($row);
$ticket->status = HelpdeskTicket::STATUS_CLOSED;
$ticket->updated = $this->getDi()->sqlDateTime;
$ticket->save();
$user = $ticket->getUser();
if ($this->getConfig('notify_autoclose')) {
$et = Am_Mail_Template::load('helpdesk.notify_autoclose', $user->lang);
$et->setUser($user);
$et->setTicket($ticket);
$et->setUrl($this->getDi()->url('helpdesk/ticket/'.$ticket->ticket_mask,null,false,true));
$et->send($user);
}
}
}
}
function onInitFinished()
{
$this->getDi()->blocks->add(new Am_Block('member/main/top', null, 'helpdesk-notification', null, array($this, 'renderNotification')));
$this->getDi()->register('helpdeskStrategy', 'Am_Helpdesk_Strategy_Abstract')
->setConstructor('create')
->setArguments(array($this->getDi()));
$router = $this->getDi()->router;;
$router->addRoute('helpdesk-item', new Am_Mvc_Router_Route(
'helpdesk/faq/i/:title', array(
'module' => 'helpdesk',
'controller' => 'faq',
'action' => 'item'
)
));
$router->addRoute('helpdesk-category', new Am_Mvc_Router_Route(
'helpdesk/faq/c/:cat', array(
'module' => 'helpdesk',
'controller' => 'faq',
'action' => 'index'
)
));
$router->addRoute('helpdesk-ticket', new Am_Mvc_Router_Route(
'helpdesk/ticket/:ticket', array(
'module' => 'helpdesk',
'controller' => 'index',
'action' => 'view',
'page_id' => 'view'
)
));
$router->addRoute('helpdesk-ticket-admin', new Am_Mvc_Router_Route(
'helpdesk/admin/ticket/:ticket', array(
'module' => 'helpdesk',
'controller' => 'admin',
'action' => 'view',
'page_id' => 'view'
)
));
$router->addRoute('helpdesk-new', new Am_Mvc_Router_Route(
'helpdesk/ticket/new', array(
'module' => 'helpdesk',
'controller' => 'index',
'action' => 'new',
'page_id' => 'view'
)
));
$router->addRoute('helpdesk-new-admin', new Am_Mvc_Router_Route(
'helpdesk/admin/ticket/new', array(
'module' => 'helpdesk',
'controller' => 'admin',
'action' => 'new',
'page_id' => 'view'
)
));
}
function onBuildDemo(Am_Event $event)
{
$subjects = array(
'Please help',
'Urgent question',
'I have a problem',
'Important question',
'Pre-sale inquiry',
);
$questions = array(
"My website is now working. Can you help?",
"I have a problem with website script.\nWhere can I find documentation?",
"I am unable to place an order, my credit card is not accepted.",
);
$answers = array(
"Please call us to phone# 1-800-222-3334",
"We are looking to your problem, and it will be resolved within 4 hours",
);
$user = $event->getUser();
$now = $this->getDi()->time;
$added = amstrtotime($user->added);
/* @var $user User */
while (rand(0, 10) < 4) {
$created = min($now, $added + rand(60, $now - $added));
$ticket = $this->getDi()->helpdeskTicketRecord;
$ticket->status = HelpdeskTicket::STATUS_AWAITING_ADMIN_RESPONSE;
$ticket->subject = $subjects[rand(0, count($subjects) - 1)];
$ticket->user_id = $user->pk();
$ticket->created = sqlTime($created);
$ticket->updated = sqlTime($created);
$ticket->insert();
//
$msg = $this->getDi()->helpdeskMessageRecord;
$msg->content = $questions[rand(0, count($questions) - 1)];
$msg->type = 'message';
$msg->ticket_id = $ticket->pk();
$msg->dattm = sqlTime($created);
$msg->insert();
//
if (rand(0, 10) < 6) {
$msg = $this->getDi()->helpdeskMessageRecord;
$msg->content = $answers[rand(0, count($answers) - 1)];
$msg->type = 'message';
$msg->ticket_id = $ticket->pk();
$msg->dattm = sqlTime(min($created + rand(60, 3600 * 24), $now));
$msg->admin_id = $this->getDi()->adminTable->findFirstBy()->pk();
$msg->insert();
if (rand(0, 10) < 6)
$ticket->status = HelpdeskTicket::STATUS_AWAITING_USER_RESPONSE;
else
$ticket->status = HelpdeskTicket::STATUS_CLOSED;
$ticket->updated = $msg->dattm;
$ticket->update();
}
}
}
function onLoadReports()
{
require_once 'Am/Report/Helpdesk.php';
}
function onDbUpgrade(Am_Event $e)
{
if (version_compare($e->getVersion(), '4.2.20') < 0) {
echo "Fix FAQ categories...";
if (ob_get_level ())
ob_end_flush();
$this->getDi()->db->query("UPDATE ?_helpdesk_faq SET category=? WHERE category=?", null, '');
echo "Done\n"; echo "Add default Order to Helpdesk FAQ..."; $this->getDi()->db->query("SET @i = 0"); $this->getDi()->db->query("UPDATE ?_helpdesk_faq SET sort_order=(@i:=@i+1)"); echo "Done
\n"; echo "Add default Order to Helpdesk Categories..."; $this->getDi()->db->query("SET @i = 0"); $this->getDi()->db->query("UPDATE ?_helpdesk_category SET sort_order=(@i:=@i+1)"); echo "Done
\n"; } if (version_compare($e->getVersion(), '5.0.5') <= 0) { echo "Update Ticket Status..."; $this->getDi()->db->query("UPDATE ?_helpdesk_ticket SET has_new=1 WHERE status IN (?a)", array(HelpdeskTicket::STATUS_AWAITING_USER_RESPONSE)); echo "Done
\n"; } if (version_compare($e->getVersion(), '5.1.6') <= 0) { if (!$this->getDi()->db->selectCell("SELECT COUNT(*) FROM ?_resource_access WHERE resource_type=?", HelpdeskCategory::ACCESS_TYPE)) { //idempotent action echo "Setup Default Protection for Categories..."; foreach($this->getDi()->helpdeskCategoryTable->findBy() as $cat) { $this->getDi()->resourceAccessTable ->setAccess($cat->pk(), HelpdeskCategory::ACCESS_TYPE, array( ResourceAccess::FN_FREE => array( json_encode(array( 'start' => null, 'stop' => null, 'text' => ___('Free Access') ))) )); } echo "Done
\n"; } } } }PK 9\mJ$ module.xmlnu [
%s
', $intro) : '';
}
public function createController($id, $title, $grid)
{
return new Am_Helpdesk_Controller($grid->getRequest(), $grid->getResponse(), $this->_invokeArgs);
}
}PK 9\+O views/helpdesk/_message.phtmlnu [ isMessageAvalable($message)) : ?>
loadGetAttachments(); ?>
PK 9\8 ! views/helpdesk/_reply-panel.phtmlnu [ PK 9\aO O views/helpdesk/faq.phtmlnu [ setLayout('member/layout.phtml');
/* @var $di Am_Di */
$di;
?>
modules->get('helpdesk')->getConfig('show_faq_search')) : ?>
render('helpdesk/_search-form.phtml') ?>
PK 9\p< # views/helpdesk/_search-result.phtmlnu [ PK 9\ ZX X views/helpdesk/faq-item.phtmlnu [ title; $this->setLayout('member/layout.phtml');
echo $faq->content;PK 9\hnq q views/helpdesk/_suggest.phtmlnu [
PK 9\~)v v views/helpdesk/index.phtmlnu [ layoutNoTitle = true;
if ($this->switchLayout) { $this->setLayout($this->switchLayout); }
echo @$content;PK 9\r!X ( views/helpdesk/_select-status-form.phtmlnu [ PK 9\i3 ! views/helpdesk/_search-form.phtmlnu [ subject) ?> #ticket_mask) ?> · title) ?>
isLocked($di->authAdmin->getUser())) : ?>- lock_admin); ?>
_script($strategy->getTemplatePath() . '/_history.phtml'); ?>
comment) : ?>
getMessages() as $message) {
if (!$js_added && $isLive) {
$js = json_encode($strategy->newUrl() . '?' . http_build_query(array(
'id' => $this->obfuscate($message->pk())
)));
$this->placeholder("head-finish")->append(<<
jQuery(function(){
amHelpdeskUpdate($js);
});
CUT
);
$js_added = true;
}
include $this->_script($strategy->getTemplatePath() . '/_message.phtml');
}
?>
PK 9\ " views/public/css/helpdesk-user.cssnu [ /* Helpdesk FAQ */
.am-helpdesk-faq-list {
margin-left: 2em;
}
.am-helpdesk-faq-list .am-helpdesk-faq-list-item {
list-style: decimal;
padding-bottom: 0.5em;
}
.am-helpdesk-faq-search-result {
padding-top: 1em;
}
/* Helpdesk */
.am-helpdesk {
width: 100%;
display: inline-block;
text-align: left;
margin-top: 0.5em;
}
.am-helpdesk h3 {
text-align: left;
padding-top: 0;
margin-top: 0;
}
/* Ticket */
.am-helpdesk-ticket {
margin-bottom: 0.5em;
}
.am-helpdesk-ticket .am-helpdesk-ticket-info {
padding: 0.4em 0;
}
.am-helpdesk-ticket-header {
overflow: hidden;
}
.am-helpdesk-ticket-status {
float: right;
}
.am-helpdesk-ticket-actions-conteiner {
overflow: hidden;
-moz-border-radius: 3px;
-webkit-border-radius: 3px;
border-radius: 3px;
border: #ccc 1px solid;
margin-top: 0.5em;
}
.am-helpdesk-ticket-actions {
overflow: hidden;
}
.am-helpdesk-ticket-action {
display: inline-block;
padding: 0.5em;
-moz-border-radius: 3px 3px 0 0;
-webkit-border-radius: 3px 3px 0 0;
border-radius: 3px 3px 0 0;
}
.am-helpdesk-ticket-action.am-helpdesk-action-active {
background-color: #dbdbdb;
}
.am-helpdesk-ticket-action-fold-all {
padding-left: 0.5em;
line-height: 0.6em;
font-size: 1.3em;
float: right;
}
.am-helpdesk-ticket-action-fold-all a {
text-decoration: none;
}
.am-helpdesk-ticket-fields {
padding-bottom: 0.5em;
}
/* Reply Panel */
.am-helpdesk-reply-panel {
padding: 0.5em;
background: #dbdbdb;
display: none;
-moz-border-radius: 0 0 3px 3px;
-webkit-border-radius: 0 0 3px 3px;
border-radius: 0 0 3px 3px;
}
.am-helpdesk-reply-panel-tools {
overflow: hidden;
padding: 0.5em 0;
}
.am-helpdesk-reply-panel-tool {
float: left;
padding-right: 0.5em;
}
.am-helpdesk-reply-panel-content .am-form div.row.no-label .element {
padding: 0 0 0.5em;
}
.am-helpdesk-reply-panel-content .am-form div.row.no-label .element textarea {
font-family: monospace;
line-height: 140%;
resize: vertical;
border: none;
padding: 1em;
}
.am-helpdesk-reply-panel-content .am-form div.row.no-label .element textarea:focus {
background: white;
border: none;
}
.am-helpdesk-reply-panel-content .am-form {
margin: 0;
}
.am-helpdesk-reply-panel-content .am-form form {
background: none;
border: 0;
box-shadow: none;
}
.am-helpdesk-reply-panel-content .am-form div.row {
border: 0;
}
.am-helpdesk-reply-panel-content .am-form .element-title,
.am-helpdesk-reply-panel-content .am-form .element {
padding-top: 0.4em;
padding-bottom: 0.4em;
}
.am-helpdesk-reply-panel-content .am-form #row-attachments-0 {
display: none;
}
.am-helpdesk-form #row-attachments-0 {
display: none;
}
/* Message */
.am-helpdesk-message {
margin-bottom: 0.5em;
border-radius: 3px;
border: #dbdbdb 1px solid;
}
.am-helpdesk-message.am-helpdesk-message-inbound {
background: #fff9ea;
}
.am-helpdesk-message.am-helpdesk-message-outbound {
background: #fff;
}
.am-helpdesk-message.am-helpdesk-message-comment {
background: #e8f5e9;
}
.am-helpdesk-message-brief {
display: none;
}
.am-helpdesk-message-has-attachments {
float: right;
}
.am-helpdesk-message-closed .am-helpdesk-message-brief {
display: inline;
}
.am-helpdesk-message-closed .am-helpdesk-message-full {
display: none;
}
.am-helpdesk-message-closed .am-helpdesk-message-header {
opacity: 1;
}
.am-helpdesk-message-outbound.am-helpdesk-message-closed .am-helpdesk-message-header {
-moz-border-radius: 3px;
-webkit-border-radius: 3px;
border-radius: 3px;
}
.am-helpdesk-message-header {
-moz-border-radius: 3px 3px 0 0;
-webkit-border-radius: 3px 3px 0 0;
border-radius: 3px 3px 0 0;
padding: 0.5em;
margin: 0;
overflow: hidden;
opacity: 0.8;
}
.am-helpdesk-message-author {
font-weight: bold;
}
.am-helpdesk-message-author-avatar {
float: left;
width: 40px;
height: 40px;
overflow: hidden;
border-radius: 50%;
margin-right: 1em;
}
.am-helpdesk-message-content {
padding: 0.5em;
margin: 0;
}
.am-helpdesk-message-content pre {
color: #4d4948;
margin: 0;
white-space: pre-wrap;
word-wrap: break-word;
line-height: 150%;
font-family: monospace;
font-size: 12px;
}
.am-helpdesk ul.am-helpdesk-message-attachments {
margin: 0.5em 0 0;
}
.am-helpdesk ul.am-helpdesk-message-attachments li.am-helpdesk-message-attachments-item {
list-style-type: none;
}
.am-helpdesk ul.am-helpdesk-message-attachments li.am-helpdesk-message-attachments-item:before {
content: "\2013\00a0";
}
.am-helpdesk-message-action {
display: inline-block;
padding: 0.5em;
-moz-border-radius: 3px 3px 0 0;
-webkit-border-radius: 3px 3px 0 0;
border-radius: 3px 3px 0 0;
}
.am-helpdesk-message-action.am-helpdesk-action-active {
background-color: #dbdbdb;
}
.am-helpdesk-message-action-fold {
padding-left: 0.5em;
line-height: 0.6em;
font-size: 1.3em;
float: right;
}
.am-helpdesk-message-action-fold a {
text-decoration: none;
}
/* History */
.am-helpdesk-history {
border-bottom: 1px solid #a1a1a1;
margin-bottom: 0.5em;
}
.am-helpdesk-history h1 {
font-size: 1.4rem;
margin-bottom: 0.5em;
}
.am-helpdesk-history-content {
display: none;
border-top: 1px solid #a1a1a1;
padding-top: 0.5em;
}
.am-helpdesk-history-title {
overflow: hidden;
margin-bottom: 0.5em;
}
.am-helpdesk-history-title-action {
float: right;
}
.am-helpdesk-history-title-action a {
display: block;
padding-right: 10px;
background: url("../img/arrow.png") no-repeat center right;
}
ul.am-helpdesk-faq-cat .am-helpdesk-faq-cat-item {
list-style-type: none;
}
.am-helpdesk-grid-msg-cnt {
background: #babec0;
color: white;
padding: 1px 4px;
font-size: 10px;
line-height: 1;
text-transform: uppercase;
border-radius: 6px;
}
.am-helpdesk-grid-msg {
color: #888;
}
PK 9\ib # views/public/css/helpdesk-admin.cssnu [ /* Helpdesk */
.am-helpdesk {
width: 100%;
display: inline-block;
text-align: left;
margin-top: 0.5em;
}
.am-helpdesk h3 {
text-align: left;
padding-top: 0;
margin-top: 0;
}
/* Ticket */
.am-helpdesk-ticket {
margin-bottom: 0.5em;
}
.am-helpdesk-ticket .am-helpdesk-ticket-info {
padding: 0.4em 0;
}
.am-helpdesk-ticket-header {
overflow: hidden;
}
.am-helpdesk-ticket-status {
float: right;
}
.am-helpdesk-ticket-actions-conteiner {
overflow: hidden;
-moz-border-radius: 3px;
-webkit-border-radius: 3px;
border-radius: 3px;
border: #ccc 1px solid;
margin-top: 0.5em;
}
.am-helpdesk-ticket-actions {
overflow: hidden;
}
.am-helpdesk-ticket-action {
display: inline-block;
padding: 0.5em;
-moz-border-radius: 3px 3px 0 0;
-webkit-border-radius: 3px 3px 0 0;
border-radius: 3px 3px 0 0;
}
.am-helpdesk-ticket-action.am-helpdesk-action-active {
background-color: #dbdbdb;
}
.am-helpdesk-ticket-action-fold-all {
padding-left: 0.5em;
line-height: 0.6em;
font-size: 1.3em;
float: right;
}
.am-helpdesk-ticket-action-fold-all a {
text-decoration: none;
}
.am-helpdesk-ticket-fields {
padding-bottom: 0.5em;
}
/* Reply Panel */
.am-helpdesk-reply-panel {
padding: 0.5em;
background: #dbdbdb;
display: none;
-moz-border-radius: 0 0 3px 3px;
-webkit-border-radius: 0 0 3px 3px;
border-radius: 0 0 3px 3px;
}
.am-helpdesk-reply-panel-tools {
overflow: hidden;
padding: 0.5em 0;
}
.am-helpdesk-reply-panel-tool {
float: left;
padding-right: 0.5em;
}
.am-helpdesk-reply-panel-content .am-form div.row.no-label .element {
padding: 0 0 0.5em;
}
.am-helpdesk-reply-panel-content .am-form div.row.no-label .element textarea {
font-family: monospace;
line-height: 140%;
resize: vertical;
border: none;
padding: 1em;
}
.am-helpdesk-reply-panel-content .am-form div.row.no-label .element textarea:focus {
background: white;
border: none;
}
.am-helpdesk-reply-panel-content .am-form {
margin: 0;
}
.am-helpdesk-reply-panel-content .am-form form {
background: none;
border: 0;
box-shadow: none;
}
.am-helpdesk-reply-panel-content .am-form div.row {
border: 0;
}
.am-helpdesk-reply-panel-content .am-form .element-title,
.am-helpdesk-reply-panel-content .am-form .element {
padding-top: 0.4em;
padding-bottom: 0.4em;
}
.am-helpdesk-reply-panel-content .am-form #row-attachments-0 {
display: none;
}
.am-helpdesk-form #row-attachments-0 {
display: none;
}
/* Message */
.am-helpdesk-message {
margin-bottom: 0.5em;
border-radius: 3px;
border: #dbdbdb 1px solid;
}
.am-helpdesk-message.am-helpdesk-message-inbound {
background: #fff9ea;
}
.am-helpdesk-message.am-helpdesk-message-outbound {
background: #fff;
}
.am-helpdesk-message.am-helpdesk-message-comment {
background: #e8f5e9;
}
.am-helpdesk-message-brief {
display: none;
}
.am-helpdesk-message-has-attachments {
float: right;
}
.am-helpdesk-message-closed .am-helpdesk-message-brief {
display: inline;
}
.am-helpdesk-message-closed .am-helpdesk-message-full {
display: none;
}
.am-helpdesk-message-closed .am-helpdesk-message-header {
opacity: 1;
}
.am-helpdesk-message-outbound.am-helpdesk-message-closed .am-helpdesk-message-header {
-moz-border-radius: 3px;
-webkit-border-radius: 3px;
border-radius: 3px;
}
.am-helpdesk-message-header {
-moz-border-radius: 3px 3px 0 0;
-webkit-border-radius: 3px 3px 0 0;
border-radius: 3px 3px 0 0;
padding: 0.5em;
margin: 0;
overflow: hidden;
opacity: 0.8;
}
.am-helpdesk-message-author {
font-weight: bold;
}
.am-helpdesk-message-author-avatar {
float: left;
width: 40px;
height: 40px;
overflow: hidden;
border-radius: 50%;
margin-right: 1em;
}
.am-helpdesk-message-content {
padding: 0.5em;
margin: 0;
}
.am-helpdesk-message-content pre {
color: #4d4948;
margin: 0;
white-space: pre-wrap;
word-wrap: break-word;
line-height: 150%;
font-family: monospace;
font-size: 12px;
}
.am-helpdesk ul.am-helpdesk-message-attachments {
margin: 0.5em 0 0;
}
.am-helpdesk ul.am-helpdesk-message-attachments li.am-helpdesk-message-attachments-item {
list-style-type: none;
}
.am-helpdesk ul.am-helpdesk-message-attachments li.am-helpdesk-message-attachments-item:before {
content: "\2013\00a0";
}
.am-helpdesk-message-action {
display: inline-block;
padding: 0.5em;
-moz-border-radius: 3px 3px 0 0;
-webkit-border-radius: 3px 3px 0 0;
border-radius: 3px 3px 0 0;
}
.am-helpdesk-message-action.am-helpdesk-action-active {
background-color: #dbdbdb;
}
.am-helpdesk-message-action-fold {
padding-left: 0.5em;
line-height: 0.6em;
font-size: 1.3em;
float: right;
}
.am-helpdesk-message-action-fold a {
text-decoration: none;
}
/* History */
.am-helpdesk-history {
border-bottom: 1px solid #a1a1a1;
margin-bottom: 0.5em;
}
.am-helpdesk-history h1 {
font-size: 1.4rem;
margin-bottom: 0.5em;
}
.am-helpdesk-history-content {
display: none;
border-top: 1px solid #a1a1a1;
padding-top: 0.5em;
}
.am-helpdesk-history-title {
overflow: hidden;
margin-bottom: 0.5em;
}
.am-helpdesk-history-title-action {
float: right;
}
.am-helpdesk-history-title-action a {
display: block;
padding-right: 10px;
background: url("../img/arrow.png") no-repeat center right;
}
ul.am-helpdesk-faq-cat .am-helpdesk-faq-cat-item {
list-style-type: none;
}
.am-helpdesk-grid-msg-cnt {
background: #babec0;
color: white;
padding: 1px 4px;
font-size: 10px;
line-height: 1;
text-transform: uppercase;
border-radius: 6px;
}
.am-helpdesk-grid-msg {
color: #888;
}
PK 9\Sm comment) ?>
-
$field) : ?>
helpdeskGetTicketField($ticket, $fn)) : ?>
- title) ?>:
_script($strategy->getTemplatePath() . '/_select-status-form.phtml');
}
?>
: created)) ?>
owner_id && $strategy->canViewOwner($ticket)) : ?>
getOwner() ?>
:
name_f || $owner->name_l) : ?>
login) ?> (name_f $owner->name_l")) ?>)
login) ?>
canEditTicket($ticket)) : ?>
status == HelpdeskTicket::STATUS_CLOSED) : ?>
canEditOwner($ticket)) : ?>
owner_id && $ticket->owner_id == $di->authAdmin->getUserId()) : ?>
owner_id): ?>
canEditWatcher($ticket)) : ?>
canEditCategory($ticket) && $di->helpdeskCategoryTable->getOptions(true)) : ?>
_script($strategy->getTemplatePath() . '/_reply-panel.phtml'); ?>
admin_id) : ?>
a_name_f || $m->a_name_l) : ?>
a_name_f) ?> a_name_l) ?>
(a_login) ?>)
a_login) ?>
u_name_f || $m->u_name_l) : ?>
u_name_f) ?> u_name_l) ?>
(u_login) ?>)
u_login) ?>
·
·
subject) ?>
|
login) ?>
getName())) : ?>
(getName()) ?>)
productTable->getProductTitles($user->getActiveProductIds()))) ?>
()
isLocked($di->authAdmin->getUser())) : ?>- lock_admin); ?>
login) ?> (getName()) ?>)
comment) ?>
_script($strategy->getTemplatePath() . '/_select-status-form.phtml');
}
?>
subject) ?> [#ticket_mask) ?>] title) ?> created)) ?>
owner_id && $strategy->canViewOwner($ticket)) : ?> getOwner() ?>Owner: login) ?> (name_f) ?> name_l) ?>)
canEditTicket($ticket)) : ?>
status == HelpdeskTicket::STATUS_CLOSED) : ?>
canEditOwner($ticket)) : ?>
owner_id && $ticket->owner_id == $di->authAdmin->getUserId()) : ?>
owner_id): ?>
canEditCategory($ticket) && $di->helpdeskCategoryTable->getOptions(true)) : ?>
_script($strategy->getTemplatePath() . '/_reply-panel.phtml'); ?>
[−]